1 hour ticket response
We are devoted to providing a swift and proper solution to each ticket sent by a customer. Our knowledgeable customer care staff members will review your problem and will offer you the best solution. We offer a 1–hour response time guarantee for all trouble tickets. In fact, the average tech support ticket response time has proven to be twenty minutes.
A First–Rate Support Service
Our customer service staff members have enormous experience in the shared website hosting industry and are practiced enough to supply a fast answer to your problem. If, however, the matter at hand is not within the competency of a customer service technician, the trouble ticket will be forwarded to a developer or sysadmin for additional assistance.
A User–Friendly Help Center
To help you get a quick hint on how to use a specific service, we have incorporated a truly intuitive Help Center section in your Site Control Panel. You can browse through an extensive selection of web hosting account management articles and website administration articles, take a gaze at the F.A.Q. archive or check out our step–by–step video tutorials.
