Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Giving excellent quality support without delay is our high priority, so we support each shared website hosting plan with a one hour ticket response guarantee. As soon as you send a ticket or post a message, our user help support team will do their best to generate the most adequate solution to your situation and to offer you assistance quickly.

  • Top quality support service
  • A Top–quality Support Service

  • Our help support service is delivered by a crew of certified consultants that are ready to respond to your inquiry as soon as possible. You can easily speak to the tech support team by opening a tech support ticket from your Site Control Panel or by sending us an e–mail. On working days, you may also call us on the telephone or take advantage of the live chat option.

  • Intuitive help center
  • An Intuitive Help Section

  • Our company has integrated an in depth education base into the Control Panel that allows you to get hold of beneficial step by step details at any time. Each area of the Control Panel features its own contextual help area showcasing a selection of how–to posts. We have also made training videos to give you a far better idea of the best way to accomplish any presented task.