Despite the fact that this isn't the most importantfactor to identify a reliable shared website hosting company from a bad one or a reseller from a real provider, having the option to call and communicate with a live person is a sign that you aren't working with a one-person service provider and that you'll be able to get in touch with someone whenever you're in need of support. The phone support for hosting services may vary from common to professional, so the problems which can be resolved with a phone call differ based on the supplier. Usually, these matters are simpler and feature billing or first level technical issues since more complex problems generally require a support ticket where both you and the system administrators can follow what's going on with a particular situation. Still, the option to call your supplier will save you a lot of time and efforts for the numerous small things which may eventually show up at the time you manage your web hosting account.

Phone Support in Shared Website Hosting

We believe that the option to consult with a live representative is very important, so we have three support lines all around the world (USA, UK and Australia) and you'll be able to reach us on the phone for 14 hours a day. In case you consider getting one of our shared website hosting, for example, you have the option to give us a call and find more about our solutions before you order so as to ensure that we do match all system requirements for your websites. Following the order, you will be able to call us about any sales and / or billing issues you may experience, or get any kind of general or basic tech information that you need. We've aimed to find the balance between telephone and ticket support, so for strictly technical issues you have to use our ticketing system, that will make it easier to monitor the communication together with any new developments in the resolution of the issue.