One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max reply time for any customer support ticket that you post or any e-mail that you write is only sixty minutes, even if you contact us during weekends and national holidays. Irrespective of the essence of your problem or inquiry, we’ll help you momentarily and will supply you with the required info to troubleshoot any problem with your sites. The real reaction time commonly does not surpass fifteen-twenty minutes, which means that you can just forget about waiting around for hours and hours on end to get a problem resolved or what is even worse than that – waiting around a whole day only to obtain an answer that more information is necessary whilst nothing is fixed. We’ll offer you assistance in a well-timed fashion because we are aware of exactly how precious time can be in the dynamic electronic world. The one-hour reply guarantee applies to any billing or technical query that you may have relating to our shared website hosting.