A ticketing system is the most widely used means of communication that web hosting providers offer to their clients. It is typically part of the billing account and is the fastest way to solve a problem that takes some time to examine or that needs to be forwarded to a system administrator. Thus, all replies contributed by either party will be stored in the exact same location in case somebody else wants to work on the problem at hand and the info in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which suggests that you’ll need to log in and out of no less than two accounts in order to do a particular task or to contact the hosting company’s customer support team. In case you desire to administer several domains and each one of them is hosted in its own account, you will need to use even more accounts at the same time. Moreover, it can take a significant period of time for the provider to reply to your tickets.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we are using for our shared website hosting is not separate from the web hosting account. It’s an integral part of our all-encompassing Hepsia hosting Control Panel and you will be able to access it whenever you wish with only several clicks, without ever leaving your web hosting account. The ticketing system comes with a quick-search box, which will help you trace de facto any ticket that you’ve posted in the past, if needed. Furthermore, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to deal with a given issue even before you open a ticket. The response time is no more than 60 minutes, which goes to say that you can get swift assistance at any particular time and if our customer support staff recommends that you should do something inside your account, you can do it right away without the need to log out of the Hepsia Control Panel.