Integrated Ticketing System in Shared Website Hosting
The ticketing system that we are using for our shared website hosting is not separate from the web hosting account. It’s an integral part of our all-encompassing Hepsia hosting Control Panel and you will be able to access it whenever you wish with only several clicks, without ever leaving your web hosting account. The ticketing system comes with a quick-search box, which will help you trace de facto any ticket that you’ve posted in the past, if needed. Furthermore, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to deal with a given issue even before you open a ticket. The response time is no more than 60 minutes, which goes to say that you can get swift assistance at any particular time and if our customer support staff recommends that you should do something inside your account, you can do it right away without the need to log out of the Hepsia Control Panel.