The accessibility to the customer and tech support that a shared website hosting company provides can tell you a lot for the services they offer too. In the event that you're allowed to use only e-mails and tickets, you have most likely found a reseller and not the web hosting provider. If this is the case, you will probably have to wait for a couple of days to have a problem resolved since the reseller may not be checking their communication regularly or they may need to consult with the real hosting company for further assistance. If the provider provides you with various options for communication with fast response time which are available at any moment, they are most likely the top provider, not only a reseller. Which means that you'll receive prompt assistance and excellent support because they will have direct access to the servers where your account is. Whatever the issue - technical or sales, it is always better to communicate with your web hosting company directly through your preferred method of communication.

24/7 Customer Support in Shared Website Hosting

All of our shared website hosting include 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our web hosting services before you make a purchase or you're a current customer and you have a question or some problem, you will be able to contact us at any time, which includes holidays and weekends. We have numerous channels to get in touch with us - several phone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more technical issues or any troubles which require longer time to analyze and resolve. Unlike a number of other web hosting suppliers, our trouble tickets feature a warranted max reply time of just 1 hour, which means that whatever your issue is, it'll be resolved in a timely manner and you will not waste days in order to have something fixed.